Total Appliance
Customer Service Representative
Full Time • Broadview Heights
Benefits:
- 401(k)
- Competitive salary
- Health insurance
- Paid time off
- Parental leave
- Training & development
Job Summary
We are seeking an energetic and customer-focused Customer Service Representative to join our team. This role is responsible for accurate appointment booking, proactive customer communication, and cross-functional coordination to ensure a seamless customer experience. The ideal candidate is detail-oriented, solutions-driven, and committed to exceeding customer expectations in a fast-paced, collaborative environment.
Responsibilities
- Answer inbound calls and set appointments
- Respond to customer text and email inquiries
- Proactively follow up with customers regarding parts and rescheduling
- Complete office administrative tasks as needed
Qualifications
- High school diploma/GED is preferred
- Strong communication and problem-solving skills
- Excellent attention to detail
- Client interaction via phone calls, text and email correspondence
- Customer complaint resolution
- Proficiency in Microsoft Office and basic computer systems
If you enjoy working with people and take pride in your work, we want to hear from you.
Compensation: $18.00 - $23.00 per hour
We are a leading provider of home and commercial solutions, committed to delivering high-quality craftsmanship and exceptional customer service. Our success is built on the expertise and integrity of our technicians, who are the backbone of everything we do.
We believe in treating our team with the same respect we show our customers. When you join us, you’re entering a supportive environment where your skills are valued, your safety is a priority, and your professional growth is supported. From top-tier tools to ongoing training, we provide the resources you need to succeed in the field and build a long-term career you can be proud of.
We believe in treating our team with the same respect we show our customers. When you join us, you’re entering a supportive environment where your skills are valued, your safety is a priority, and your professional growth is supported. From top-tier tools to ongoing training, we provide the resources you need to succeed in the field and build a long-term career you can be proud of.
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Top-Tier Compensation
Paid Training & Licensing